UI/UX Microcopy

Small Changes. Big Impact.

Project Title

Brew Flights Mobile App


Role(s)

UX Designer

UX Writer

Copywriter


Skills

content auditing

UI/UX microcopy

tool tips

entry fields

product copy


Software

ms office suite

figma




Challenge


Improve the user experience of a mobile beer ordering app.


Solution


Re-iterate existing design and revise microcopy for readability and clarity.


My Process


* Reviewed user research, conducted content audit, and empathized with their needs.


* Re-iterated on existing wireframes and mock-ups with content-first approach.


* Revised product copy and microcopy for brand voice, clarity, and information architecture.


* Tested prototypes for readability and clarity.


Discovery

Brew Flights is a mobile beer delivery app featuring a curated rotation of beers. The app’s primary user base is younger, less experienced beer drinkers familiar with mobile delivery apps, though the brand also caters to older users unfamiliar with delivery apps.


I began the content re-design by reviewing user comments recorded during the app’s previous high-fidelity prototype testing phase.


  • “I liked the kitschy, 32-bit videogame style, but it was a little distracting.”

  • “I had a hard time reading some of the words.”

  • “Some of the buttons were confusing.”

  • “Why can’t I purchase less than six beers?”

Define

To better understand the user experience and contextualize user comments, I conducted a content audit of the main purchase flow. This revealed the app’s user experience suffered from a lack of consistent style and non-user-friendly design choices.

Content Audit – Headline Notes


  • The UI’s highly saturated color scheme is distracting.

  • Low-contrast text colors are challenging to read.

  • The title and header font, Holtwood One SC, is uppercase only. Additionally, tight letter spacing results in some characters blending together.

  • Sentence case usage is inconsistent throughout the app.

  • CTA language, such as “begin flight,” is vague.

  • Information architecture, such as product descriptions, is inconsistent.

  • The app does not explain why users must order at least six beers.


Design

Rather than attempting a blanket redesign and risk scope creep, I organized my findings into five categories: UI color palette, style, information architecture, CTA’s, and tooltips. By doing so, I could define each problem individually and solve for each.

UI Color Palette


  • Problem: Users experienced eye strain when navigating the app and reading microcopy.

  • Solution: Lower color saturation and increase contrast between the copy, frames, and UI background.


By changing the background and frame color scheme from highly saturated blues (#44CDFA) and yellows (#FBE69E) to lower-saturated yellows (#FBF1CD) and browns (#5A3F09), I reduced the app’s eye strain while preserving the brand’s tertiary color scheme. I also improved readability by removing font outlines and changing font color from yellow to brown. When tested on the contrast checker Web AIM, this change improved text readability score from 1.7 to 86.31!


Content Style


  • Problem: Users are distracted by inconsistent font, size, and sentence case usage.

  • Solution: Implement a consistent content style across all copy.


I changed the primary font from the uppercase, sans font  Holtwood One SC to the sentence case sans tariff font Inter across a majority of the copy to prioritize readability. I kept Holtwood One SC for titles for consistency with the brand logo, but I still improved title readability by increasing letter spacing by 10%.


Additionally, I implemented a consistent content style by maintaining consistent font size and sentence case usage throughout the entire app. I emphasized key information such as discounted prices and “limited availability” copy by altering this copy from regular brown font to a bold red. Finally, updated all copy to use consistent, brand-specific word choices across the app, such as using “brew” instead of “beer.”



Information Architecture


Problem: Users cannot quickly identify essential information in the product descriptions.


Solution: Implement consistent, top-down information architecture across all content.


I organized information architecture to present information in descending order of importance. For example, I organized the “Editor’s Choice” description by listing price and volume first, then discount, availability, product description, and tasting notes. This information architecture was baked into the body copy itself as well. For example, I wrote concise tasting note descriptions that began with flavor notes (the first flavors users taste), then finish (the last flavors users taste).


I also included supplementary information, such as specific date availability, to establish trust with users and empower them to make informed decisions.




Calls to Action (CTA’s)


Problem: Users are confused by vague CTA navigation microcopy.


Solution: Utilize simple action verbs and clear language


Though the “flight” terminology was consistent with the brand’s voice, I changed CTA’s prompts “flight” to “order” so users clearly understood what the CTA was and where it navigated. I also used the simple action verbs such as “go” and "back" for clear, consistant navigation across all CTA's.





Tooltips


Problem: Users do not understand why they must order six beers.


Solution: Include optional tooltips to explain important but non-essential information.


Finally, I designed new tooltips to explain information such as “minimum order size” and “taxes and fees.” Although this information isn’t strictly necessary to progress through the order flow, these optional tooltips provide value to some users and establish trust through transparency.


An oft overlooked benefit of tooltips: varied tone! In the minimum order size tooltip, I included a short, irrelevant joke to inject personality and brand voice.






Delivery

With the latest iteration of the Brew Flights app completed, it was time to test the new content design. As previously mentioned, simply changing the font color contrast increased readability by 78%, but would this directly translate to an improved user experience?


Six participants aged 21 to 48 were asked to complete the main purchase flow of the Brew Flights app in an unmoderated A/B test via webcam, followed by a short questionnaire.


The results speak for themselves.


100% of participants reported the new design was easier to read.


83% of participants preferred the new Brew Flights design.


50% of participants reported a better understanding of Brew Flight's value proposition.


Conclusion

V. Empathizing with users isn’t just good content design–it’s good business. By listening to users, and empathizing with their concerns, brands can significantly improve the user experience of their products with relatively simple content changes.

Brew Flights – Revised Main Purchase Flow